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Privacy Policy

Who We Are

qsecure is a leading provider of security consulting services, founded by a team of highly skilled and dedicated security specialists. Our mission is to help companies worldwide achieve their business objectives without compromising the integrity, confidentiality, and availability of their data. To achieve this, we offer a range of consultancy, professional, and managed services designed to protect and enhance the value of your business.

We are proud to be certified with ISO 27001, the international standard for Information Security Management Systems (ISMS). This certification underscores our commitment to safeguarding your data with the highest standards of security and compliance.

qsecure (“we,” “us,” or “our”) is committed to protecting, respecting, and safeguarding the privacy of our customers, employees, and website visitors. This Privacy Policy (“Policy”) describes:

  • The Personal Data we collect.
  • How we use and process this data.
  • The measures we take to protect it.
  • Your rights as a data subject.

Definitions

For clarity, the following terms are defined as follows:

  • Personal Data: Any information relating to an identified or identifiable natural person (“data subject”). This includes names, identification numbers, location data, online identifiers, or factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person.
  • Controller: The entity that determines the purposes and means of processing Personal Data.
  • Processing: Any operation performed on Personal Data, such as collection, recording, storage, use, or disclosure.
  • Processor: An entity that processes Personal Data on behalf of the Controller.

Personal Data Collected

The Personal Data we collect varies depending on the nature of your relationship with us (e.g., customer, employee, website visitor) and the services you use. We may collect the following:

From Customers and Employees

  • Contact Information: Name, address, phone number, email address, and contact details.
  • Billing Information: Billing address, credit/debit card details, bank account information, invoices, and payment records.
  • Identification Documents: Copy of ID and social insurance number (for employees only).
  • Criminal Records: For employment screening purposes (employees only).
  • Communication Data: Call logs, emails, chat transcripts, and other interactions with our team.
  • Network Data: IP addresses, MAC addresses, access codes, browsing activity, and approximate location during internet usage.

From Website Visitors

  • Usage Data: Pages visited, time spent on the site, and browsing behavior.
  • Cookies: Small text files stored on your device to enhance your experience. For more details, refer to our Cookies Policy.

From Third Parties

We may receive Personal Data from third parties, such as:

  • Public offices or regulatory authorities.
  • Business partners or service providers.
  • Fraud detection agencies or credit reference bureaus.

How We Use Your Personal Data

We process your Personal Data for the following purposes:

  • Service Delivery: Providing, managing, and supporting the products and services you request.
  • Billing and Payments: Issuing invoices, reminders, and collecting payments.
  • Customer Support: Responding to inquiries, resolving issues, and addressing complaints.
  • Marketing and Promotions: Sending personalized offers, recommendations, and updates about our services (with your consent).
  • Security and Compliance: Detecting fraud, ensuring network security, and complying with legal obligations.
  • Improvement of Services: Analyzing usage patterns to enhance our offerings and user experience.

Legal Basis for Processing

We process Personal Data based on one or more of the following legal grounds:

  • Contractual Necessity: To fulfill our obligations under a contract with you.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interests: To protect our network, prevent fraud, and improve services (provided these interests do not override your rights).
  • Consent: Where required, we obtain explicit consent before processing your data.

Protection of Personal Data

At qsecure, we prioritize the security of your Personal Data. Our robust Information Security Management System (ISMS), certified to ISO 27001, ensures the confidentiality, integrity, and availability of your data. 

Key safeguards include:

  • Technical Measures: Firewalls, encryption, and intrusion detection systems.
  • Procedural Measures: Access controls, incident response protocols, and regular audits.
  • Personnel Training: Ongoing education for staff on data protection best practices.

We do not sell, rent, or share your Personal Data with third parties unless required by law or with your consent.

Your Rights as a Data Subject

Under the General Data Protection Regulation (GDPR) and applicable local laws, you have the following rights:

  • Access: Request a copy of the Personal Data we hold about you.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data (subject to certain conditions).
  • Restriction: Limit the processing of your data.
  • Portability: Transfer your data to another organization.
  • Objection: Object to processing for direct marketing or profiling.
  • Withdraw Consent: Revoke consent at any time (where applicable).
  • Complaint: Lodge a complaint with a supervisory authority or our Data Protection Officer (DPO).

To exercise these rights, please contact us using the details below.

Transmission of Personal Data

We may share your Personal Data with:

  • Service Providers: Partners who assist in delivering our services.
  • Regulatory Authorities: When required by law.
  • Third Parties: For joint promotions or collaborations (with appropriate safeguards).

All transfers are governed by strict confidentiality agreements and comply with applicable data protection laws.

International Transfers

If we transfer your Personal Data to countries outside the European Economic Area (EEA), we ensure adequate safeguards, such as Standard Contractual Clauses (SCCs), are in place.

Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Examples include:

  • Customer Data: Retained for the duration of the contract and thereafter for legal, tax, or dispute resolution purposes.
  • Employee Data: Stored for six months after termination (unless required by law).

Changes to This Policy

We reserve the right to update this Privacy Policy periodically. Any changes will take effect when posted on our website. Continued use of our services constitutes acceptance of the updated Policy.

Contact Us

For questions, concerns, or requests regarding this Policy, please contact us:

Phone: 22150860 

Address: Prodromou str, 109, Office 301, 3rd floor, 2064, Strovolos, Nicosia Cyprus

Email: info@qsecure.com.cy

Website: qsecure.com.cy


Our appointed Data Protection Officer (DPO) is available at:

Name: Kyriacos Nicolaou

Email: dpo@qsecure.com.cy